At Nesso, we appreciate your support and strive to provide the best possible service. We understand that sometimes issues may arise, and we want to make our refund policy as clear and transparent as possible.

All sales are final unless one of the following conditions is met:

• Defective Product: If you receive a product that is damaged or malfunctioning upon arrival, you are eligible for a refund or replacement.
• Incorrect Order: If you receive an item different from what you ordered, you are eligible for a refund or replacement.

To be eligible for a refund or replacement, you must follow these steps:

1. Inspection Upon Receipt: Please inspect your order carefully upon delivery.
2. Notification: If you discover a defect or receive an incorrect order, you must notify us within seven (7) days of receiving your order.
3. Required Information: Your notification must include the following:
4. Contact Method: Send this information to our support email address: support@shopnesso.com
5. Review Process: Our support team will review your claim. We may request additional information or clarification if needed.
6. Resolution: Once your claim is approved, we will process your refund or replacement. For refunds, please allow [Number] business days for the refund to appear in your account. For replacements, we will ship the correct item to you as soon as possible.

Important Notes:

• This policy applies only to products purchased directly from ShopNesso.
• We are not responsible for damage caused by misuse, negligence, or accidents.
• We are not responsible for slight variations in color or appearance that may occur due to individual monitor settings or the natural characteristics of the product.
• We reserve the right to refuse a refund or replacement if the returned item is not in its original condition or if the claim is made after the seven-day period.

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at support@shopnesso.com. 1